Refund policy
You have the right to cancel this contract within thirty days without giving any reason. The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us, PRS-Box, Mattersburger Straße 26, 7000 Eisenstadt (Tel.: 0800/65 66 106, E-Mail: office@PRS-Box.com, if you are calling from a country other than Austria or Germany please use +43 664 / 341 35 89) by means of a clear statement (e.g. a letter sent by post or e-mail or by means of a cancellation form) of your decision to cancel this contract and request your return number. Without this return number, PRS-Box cannot arrange a free return of goods. A fee of 10 euros net will be charged for returning goods without a corresponding return number, although you are free to prove that PRS-Box incurred no or less expense than the fee for the collection. Returns of goods will only be accepted if they have been reported to PRS-Box in advance. Personal returns of goods without prior agreement will not be accepted, nor will PRS-Box be liable for any costs incurred. Payments already made, less any insurance and cash on delivery costs, will be credited to your customer account if the return of goods is accepted. In the event of a return of goods not being accepted because the necessary conditions are not met, we reserve the right to invoice you for the costs incurred. Please keep the return receipt that the driver gives you carefully, as this is your proof of return.
We grant you a voluntary right of withdrawal under the following conditions:
• the goods are unused;
• the goods are undamaged;
• the goods are in their original, flawless packaging.
Tests of the goods are considered use of the goods and such goods cannot be returned.
The voluntary right of return and cancellation does not apply to a contract
• for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the entrepreneur is decisive;
• for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
• for the delivery of goods that are specially procured for customers (this information is shown in the respective item detail description as "individual goods") or that are clearly tailored to the personal needs of the consumer;
If part of a set offer is defective, PRS-Box reserves the right to only take it back in full and to reimburse it. There is no entitlement to partial compensation. If only part of the set offer is returned, there is no entitlement to compensation.
We grant you a voluntary right of withdrawal under the following conditions:
• the goods are unused;
• the goods are undamaged;
• the goods are in their original, flawless packaging.
Tests of the goods are considered use of the goods and such goods cannot be returned.
The voluntary right of return and cancellation does not apply to a contract
• for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the entrepreneur is decisive;
• for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded
• for the delivery of goods that are specially procured for customers (this information is shown in the respective item detail description as "individual goods") or that are clearly tailored to the personal needs of the consumer;
If part of a set offer is defective, PRS-Box reserves the right to only take it back in full and to reimburse it. There is no entitlement to partial compensation. If only part of the set offer is returned, there is no entitlement to compensation.